Exora Support & Help Center
Find guides, search FAQs, or open a support ticket with our team.
Open a Support Ticket
Facing issues with your staging wallet balance, KYC review, or deposit approval? Log in to open a detailed support ticket. Our team is available 24/7.
Log In & Create TicketContact Compliance
For regulatory queries, FIU filings, or institutional sandbox walkthrough requests, contact our compliance office.
Contact OfficeFrequently Asked Questions
How do I make an INR deposit?
To deposit Indian Rupees (INR), go to your wallet page, select Bank Deposit, and choose UPI, IMPS, NEFT, or scan the UPI QR code. Submit your UTR/transaction reference number after transferring funds. Once verified by our staging admin, it will be credited immediately.
What is the status of crypto withdrawals?
Crypto withdrawals and live signing are globally disabled for this staging/demo build. Withdrawal modules are currently mock-only to ensure regulatory safety.
Is KYC required to trade?
Yes, in compliance with FIU-IND regulations, basic identity screening and liveness verification checks must be completed before you can trade on Exora.